Job Description

Job Responsibilities:

• Monitor and manage international ocean shipments (FCL, LCL) from port of origin through final inland delivery.
• Track vessel schedules, port congestion, ETA changes, rollovers, and capacity constraints.
• Actively manage shipment exceptions such as missed sailings, port delays, demurrage, detention, and customs holds.
• Ensure timely coordination of pre carriage and on carriage movements, including drayage and intermodal handoffs.
• Serve as primary liaison with ocean carriers, NVOCCs, freight forwarders, port terminals, drayage providers, and Client’s LLP Uber Freight.
• Monitor carrier performance against KPIs including on time arrival, transit reliability, and exception frequency.
• Support carrier allocation and service lane strategies with procurement and network teams.
• Manage ocean shipment issues within a control tower case management framework.
• Conduct root cause analysis and recommend corrective actions.
• Communicate impacts and recovery plans to stakeholders.
• Analyze ocean transportation data to identify trends, risks, and improvement areas.
• Develop dashboards and KPI reporting using Power BI or Tableau.
• Provide actionable insights to leadership.

Skills:

• Identify opportunities to reduce ocean freight and accessorial costs.
• Support rate analysis and carrier performance reviews.
• Monitor and dispute demurrage and detention charges.
• Ensure compliance with international trade and customs regulations.
• Validate accuracy of Bills of Lading and shipping documentation.
• Support customs clearance issue resolution.
• Drive process improvements to enhance visibility and predictability.
• Support system enhancements, carrier onboarding, and workflow standardization.

Education/Experience:

• Strong analytical, communication, and problem-solving skills.
• Experience with TMS, control tower platforms, and BI tools.
• Global control tower experience.
• Knowledge of demurrage/detention management.
• APICS or CSCMP certification.
• Advanced Power BI or Tableau skills.

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