Job Description

Plans, organizes, directs and staffs daily operations for pickup and delivery (P&D) to provide outstanding service to customers, meeting service and productivity goals.

Essential Functions

• Promotes safety above all by supporting and implementing safety best practices, requirements, and initiatives and embracing new safety technology.
• Coaches drivers to work more effectively through honest and direct conversations. Ensures compliance with FedEx policies and procedures, CSM, safety and injury reporting, and training requirements.
• Addresses and resolves complex service issues with customers.
• Adjusts routes and employee schedules to meet delivery commitments. Develops contingency plans for unexpected situations.
• Leads team in adapting to changing business requirements and new technology. Achieves Key Performance Indicators (KPIs) for their organization.
• Performs other duties as assigned.

Minimum Education

High School diploma/GED.

Minimum Experience

• One year experience in FedEx supervisory/lead roles, ex. Ramp agent/Ops Lead/Team Lead OR

• Two years management experience (for external candidates) OR

• Completion of a certified internal leadership development program, including AiM. OR

• Bachelor's degree OR

• Twelve months general FedEx operations experience

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Knowledge, Skills and Abilities
Knowledge of FedEx field operations, features of service, systems, policies and procedures.  Strong interpersonal, time management, organizational and communications skills. Basic PC skills, including the use of Microsoft Office software.   Ability to read and speak the English language sufficiently to understand traffic signs, communicate with traffic safety officials and to respond to official inquiries and directions in accordance with FMCSA enforcement guidance.

Job Conditions
Ability to lift 50 lbs. Ability to maneuver packages of any weight above 50 lbs. With appropriate equipment and/or assistance from another person. Must meet qualifications as outlined in section 391 of the motor carrier safety regulations.  Requires medical exam in accordance with FMCSA or FAA regulations. Non-covered safety sensitive position. Medical exam required.  Ability to work in a constant state of alertness and in a safe manner.

Preferred Qualifications:

Pay Transparency:

Pay: 5,960.29 - 9,834.48 USD Monthly

Additional Details:

Pay Transparency:
The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations.  If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

For details on our comprehensive benefits, click here .

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com .

Applicants have rights under Federal Employment Laws:

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice ( bilingual )
• Right to Work Notice ( English ) / ( Spanish )

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