Job Description

JOB SUMMARY:

The Director Risk Management provides strategic and operational leadership for Universal Orlando Resorts Risk Management function overseeing guest and team member incidents liability and workers compensation claims litigation support contractual risk transfer and third-party insurance requirements and risk mitigation. The Director partners with Legal Safety Operations Human Resources Security and other business leaders to identify emerging risks evaluate trends and implement strategies to support informed risk-based decisions. This role also supports the advancement of the use of data and analytics to measure and communicate risks to business leaders.

MAJOR RESPONSIBILITIES:

• Leads the Risk Management function for Universal Orlando Resort providing strategic direction operational oversight and leadership for teams responsible for liability and workers compensation claims litigation support incident management risk mitigation strategy other risk-related programs and supports the development and maintenance of associated policies procedures metrics and reporting.
• Oversees the management of liability and workers compensation claims and litigation to include incident intake and investigation litigation and discovery support return to work programs claims trends and volume and coordination with internal and external partners to include third-party administrators corporate risk partners and outside counsel.
• Drives proactive risk identification analysis and mitigation by evaluating incident claim and operational data and trends to identify opportunities for risk mitigation and supports efforts for dashboard development metrics and reporting to senior leadership and partners with safety and operational teams to implement strategies to communicate safety and risk information to the business and pursuit of effective risk mitigation strategies.
• Reviews contracts and provides guidance and recommendations for contractual risk transfer to include third party insurance requirements for vendors contractors tenants event partners and other third parties in partnership with Legal Sourcing and respective business partners.
• Serves as a strategic risk advisor and cross-functional business partner to internal business units and leaders across Universal Orlando Resort and provide risk advisory services to other Universal Destinations and Experiences locations on an as needed basis.
• Understand and actively participate in Environmental Health & Safety responsibilities by following established UDX policy procedures training and team member involvement activities.
• Perform other duties as assigned.

QUALIFICATIONS:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or abilities (KSAs) required.

• Must possess excellent oral and written communication skills
• Must possess excellent analytical ability and problem-solving skills
• Must be able to prioritize work assignments work independently and manage multiple and competing deadlines
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

EDUCATION:

• Bachelors degree in Risk Management Business Administration Finance Legal Studies Safety or related field required.
• Masters degree in a related field is preferred.
• Professional designation or certification such as ARM CRM CPCU or other equivalent risk management insurance claims or safety credential is preferred.

EXPERIENCE:

• 10 years of progressively responsible experience in risk management insurance claims litigation or related field with 5 years of experience in an in-house risk management department leading teams in large and complex risk organizations; or equivalent combination of education and experience.

Your talent skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & 2026 Universal Studios. All rights reserved. EOE

Required Experience:

Director

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