Customer Success Operations Manager Job at Ncontracts, Remote

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  • Ncontracts
  • Remote

Job Description

Job Description The Customer Success Operations Manager is responsible for optimizing the systems, processes, workflows, and operational infrastructure that support the Customer Success organization. This role serves as the operational owner for Customer Success business systems, including Salesforce , Churn Zero , Gong , Once Hub , Monday.com , and related platforms, and partners with Customer Success leadership to improve efficiency, consistency, scalability, and the customer experience. This role supports the customer lifecycle through process design, system optimization, workflow management, documentation, and adoption support. Customer Success leadership retains ownership of customer ou...

Job Tags

Full time

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