Business Analyst Job at Tech3pillars Technologies, Virginia

Vk9RRllRb2lVRXlwV0MvYlVTNzByd0U5T0E9PQ==
  • Tech3pillars Technologies
  • Virginia

Job Description

Job Summary

We are seeking an experienced Salesforce Business Analyst to bridge the gap between business stakeholders and technical teams by translating business requirements into scalable Salesforce solutions. The ideal candidate will have strong functional expertise across Salesforce Sales Cloud, Service Cloud, and Salesforce Platform, with the ability to drive requirements gathering, process optimization, solution design, testing, and successful delivery of Salesforce initiatives.

Key Responsibilities

Business Analysis & Stakeholder Management

  • Collaborate with business stakeholders to understand business objectives, challenges, and process improvement opportunities.
  • Conduct workshops, requirement gathering sessions, and stakeholder interviews.
  • Document business requirements, user stories, business process flows, use cases, and acceptance criteria.
  • Facilitate discussions between business users, product owners, architects, and development teams.

Required Skills

Salesforce Expertise

  • Strong knowledge of:
    • Salesforce Sales Cloud
    • Salesforce Service Cloud
    • Salesforce Platform
  • Understanding of:
    • Accounts, Contacts, Leads, Opportunities
    • Case Management
    • Knowledge Management
    • Omni-Channel
    • Entitlements & SLAs
    • Reports & Dashboards
    • Salesforce Security Model
    • Approval Processes
    • Flows & Process Automation
    • Experience Cloud (preferred)

Business Analysis Skills

  • Requirements Elicitation
  • Process Mapping (As-Is / To-Be)
  • Gap Analysis
  • User Story Creation
  • Acceptance Criteria Definition
  • Requirement Traceability
  • Functional Documentation

Job Tags

Similar Jobs

Midwest Logistic Systems

Dedicated truck driver Job at Midwest Logistic Systems

 ...per quarter. ~ Weekly paychecks. Qualifications Valid Class A Commercial Drivers License (CDL). Live within 50 miles of Reynoldsburg, OH. Need CDL training? Call us at (***) ***-**** to learn about our company-paid CDL training. Additional benefits ~... 

The H&K Group

Groundsperson - 2nd Shift Job at The H&K Group

 ...action oriented, pays attention to detail, and excels at teamwork. A CDL license is not required. Why work for H&K Group, Inc.?~...  ...to qualifying employees for approved programs ~ Additional training opportunities including on the job, online through the H&K... 

Hyundai Careers

C Technician Job at Hyundai Careers

Overall SummaryAn "entry level" technician: Capable of oil changes, tire rotations, completing minor services, tire, and batteryreplacement etc. Can perform most tasks that do not require in-depth diagnostics or complex criticalmechanical aptitude with guidance as...

North American Learning Institute

Remote Email/Chat/Text Customer Service Representative Job at North American Learning Institute

High-Performance Team | Orlando-Based Training This is NOT your typical customer service role. At North American Learning Institute (NALI), we dont hire average; we build high-performance operators. This is a fast-paced, detail-intensive role where accuracy, ...

James Hardie

Business Analyst - Salesforce Chicago, IL Job at James Hardie

 ...empowering our people and communities. For more information, visit . Summary Location: Hybrid from Chicago, IL TheSalesforce Business Analyst will support the ongoing development of ourtechnology platforms such as Salesforce.com deployments and analytics. The...