Job Description

Job title: Business Analyst

Location: 100% Remote

Project: Reporting Transformation | Salesforce to ServiceNow & Snowflake

Duration: 06+ months | Possible extension

Work Type: Remote

Skills: 05+ years of Business Analyst experience in data, reporting, CRM/ITSM, or enterprise transformation programs, Salesforce, ServiceNow, Snowflake/cloud data platforms, and enterprise reporting concepts

Industry: Automotive/Ancillaries

Position Overview:

• The Business Analyst will help structure and coordinate the client's reporting transformation by driving stakeholder discovery, requirements organization, report ownership identification, and business-impact analysis.
• The role will work closely with client stakeholders, the Data Engineer/Architect, and Reporting Analyst to ensure critical reporting requirements and downstream business processes are protected throughout the Salesforce-to-ServiceNow transition.

Technical Competencies:

• Strong understanding of data/reporting transformation initiatives, including reporting requirements, dependencies, criticality, and migration impacts.
• Working familiarity with the Salesforce, ServiceNow and Snowflake ecosystem and enterprise reporting concepts.
• Strong capability in requirements gathering, stakeholder mapping, report inventory structuring, and business-impact analysis.
• Experience defining business requirements, acceptance criteria, UAT scenarios, decision logs, and traceability.
• Proficiency with Jira/Azure DevOps, Confluence/SharePoint, Microsoft 365, and reporting/data documentation practices.

Behavioral Competencies:

• Highly organized and structured, capable of coordinating multiple stakeholders and activities within a fast-paced discovery engagement.
• Strong client-facing facilitation skills, able to engage report owners and drive timely decisions.
• Strong documentation and communication skills, translating business needs clearly for architects, engineers, and reporting analysts.
• Comfortable navigating ambiguity and changing scope while maintaining focus on priorities and business outcomes.
• Risk-aware and outcome-focused, ensuring critical reporting and downstream processes are not disrupted during transition.

Required Qualifications:

• 5 8 years of Business Analyst experience in data, reporting, CRM/ITSM, or enterprise transformation programs.

• Proven experience in stakeholder discovery, requirements gathering, documentation, and coordination across business and technology teams.
• Experience supporting reporting/data transformation, system migration, or large-scale rationalization initiatives.
• Working knowledge of Salesforce, ServiceNow, Snowflake/cloud data platforms, and enterprise reporting concepts; deep automotive expertise is not required.
• Bachelor's degree or equivalent experience with strong client-facing, facilitation, documentation, and organizational skills.

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