Job Description

: Overview: Fairview Health Services is searching for an Advanced Nutrition Aide on the University Campus (East Bank) , located in Minneapolis, Minnesota! This position is (15 hours per 2-week period), on evening shift . This position is responsible for guiding patients through room service process by phone, and speaking with hospital staff regarding diet order information. The Advanced Nutrition Aide is an excellent opportunity to build customer service skills, and gain experience with patient interaction over the phone. You will also gain experience working with allied health professionals, such as nurses and dietitians. This is a perfect opportunity for anyone who is seeking a career in a medical profession. The nutrition services staff directly influences the patient, guest, and staff experience, by preparing and serving the food, that sustains everyone through their healing or their work. There is phenomenal opportunity to engage one on one with patients and/or staff, and an opportunity to work together on a team of engaged employees! We have day, evening, and night shifts available. We also offer casual positions, which pick up shifts, dependent on the department needs. Casual positions are not guaranteed days/hours. Location : UMMC East Bank, located in Minneapolis Hours : 15 hours biweekly Schedule : evening shift Schedule: CC15 & CC16 Week 1: Wednesday 3:45pm-6:45pm Saturday 3:45pm-6:45pm Sunday 3:45pm-6:45pm Week 2: Wednesday 3:45pm-6:45pm Thursday 3:45pm-6:45pm Schedule may change based on the needs of the operation. At any time, you may also check your application status online in your Fairview applicant profile at this link . Responsibilities/:

• Taking meal orders from/for patients in a Call Center Environment.
• Demonstrates basic knowledge of nutrition.
• Ability to explain diet order to patient or staff.
• Knowledge of specific nutrients in food.
• Understanding of dietary needs with modified diets.
• Understanding of culturally specific food choices.
• Ability to identify foods in relation to patient allergies.
• Ability to resolve appropriate food choices for therapeutic diets.
• Ability to understand and operate room service system.
• Affectively communicate a diet order to a patient, so that a patient has a general understanding of their diet order.
• Ability to competently satisfy patients through offering acceptable alternative meal choices.

Qualifications: Required Qualifications:

• High school diploma / G.E.D
• 6 months customer service experience
• 6 months office equipment/computer experience

Preferred qualifications (Optional):

• College level nutrition or hospitality related course work completion greater than or equal to second year of a four-year degree program or a graduate of a 2-year program
• Prior experience in a healthcare food service department
• Previous experience working directly with patients to provide the appropriate meal to meet their diet specifications.
• Previous experience in the front of house operations of healthcare, hotels restaurants or country clubs
• Previous experience as a switch board operator, telemarketer or customer service technician.

Desired Skills (Optional):

• Excellent customer service
• Ability to communicate both verbally, and in writing, using English
• Proficient in the English language
• Attention to detail
• Ability to address problems efficiently
• Critical thinking skills
• Ability to negotiate
• Basic math skills

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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